Have a question?

Check out our FAQs below or feel free to reach out to us at our Contact Form.

MagicTrap
MagicScout
ResiYou Platinum
Can I purchase MagicTrap on account?

Unfortunately, you cannot purchase MagicTraps on account. We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process. SWe

Do I need cellular reception for MagicTrap at the installation site?

Yes, the MagicTrap needs cellular reception to send the photos to your 
phone. 

In which countries is MagicTrap available?

MagicTrap is currently available to buy from AgroCloud in Sweden & 
Switzerland. MagicTrap is also available to buy from our MagicTrap webshop
in Germany, Austria, Czech Republic, Slovakia & UK. To process orders, we 
therefore need a local shipping and billing address.

Do I need an app to use MagicTrap?

To use MagicTrap, you will also need our MagicScout app.
MagicScout is a free app that is available from the Google Play
Store (Android) or Apple App Store (iOS).
Download the MagicScout app now and connect your MagicTrap in a few 
easy steps!

Where can I find my purchased MagicTrap licenses?

You may find your purchased MagicTrap licenses in the MagicScout app
under “Profile” → “Personal and Account Settings” →”Account Management”
→ “Software License”.

Why does the MagicScout app say I don’t have a license?

In the heat of unpacking and setting up MagicTrap, you might have not
entered the license code. This license is linked to the e-mail address you
registered for the MagicScout app, not necessarily the one you provided
when purchasing MagicTrap at the AgroCloud website.

For error-free linking of the physical MagicTrap with the MagicScout software, 
the license code you have received when buying the license should be 
entered in the MagicScout app exactly as specified. If you have linked a 
license with a wrong account by mistake, we can also adjust the license 
manually. Please send a short message to our customer service and we will 
take care of it as soon as possible! 

Where can I enter my promotional code when purchasing MagicTrap licenses?

You can enter your promotional code during the MagicTrap license order 
process.
You will find the relevant line in the payment step below the subtotal. Simply 
copy and paste the code and you are one step closer to your own MagicTrap! 

Can I use MagicScout without the Internet?

You can use the MagicScout app without being connected to
the Internet.
Captured images are saved, uploaded, analyzed at the next opportunity.
You can also easily install the AI models to directly identify weeds, 
diseases, and pests live without an Internet connection.
This can be done under Profile ➔ App Settings ➔ Camera
Settings ➔ Live Detection without Internet.

Which weeds, diseases, and pests does MagicScout detect?

The image recognition models of the MagicScout app identify various pest, 
weed, and disease species.
The app provides a detailed overview of the individual species:
Camera ➔ Weeds / Diseases / Traps ➔ i ➔ More information

Where can I download the MagicScout app?

You can install the MagicScout app free of charge from the App
Store or Google Play and get started right away!
If you would also like to receive photo analyses of your fields, including 
weeds and diseases, download our app and connect your MagicTrap in just 
a few steps. 

Do I need an account to use the app?

No! You can use the MagicScout app and its features without a user profile.
However, creating a free user account offers many benefits, such as 
creating and saving personalized fields and observations.
However, if you want to link a MagicTrap, an account is mandatory.

How can I delete my account?

To delete your account, follow the steps in the MagicScout app:
Profile ➔ Personal and Account Settings ➔ Account management ➔
Delete user account

Why does the app say that my trap is already claimed?

This notification usually appears if the MagicTrap is already used with 
another account. If you are sure that you have not claimed your MagicTrap 
yet, please advise us via the AgroCloud contact form. 

Can I access MagicScout app with multiple smartphones?

Yes, you can use the fields and observations in the MagicScout app on all 
your devices. Just use the same account for the different devices. The data 
will be updated there automatically

Why does the agricultural sector need ResiYou?

Residues of crop protection products in food are perceived negatively by consumers. Consequently, food retailers have set quality standards concerning residues – the so-called “private standards” or “secondary standards” – that go way beyond legal requirements. Nowadays, these residue requirements from the food chain are one of the main challenges our clients are facing daily. Combined with outbreaks of pests or diseases that require additional sprays to maintain the quality of the produce, there are many other factors that leave growers with a high level of uncertainty about where to market their produce after harvest, including erratic weather patterns or constantly changing regulations regarding crop protection products, the availability of crop protection products and associated import tolerances. This was the finding of many direct grower interviews and led to the idea of developing a solution that can predict crop protection product residue levels.

WHO WILL BE ABLE TO USE RESIYOU?

Our first target user is the crop protection decision maker, as they own the data needed (spray data) to make predictions. There are further target groups interested in ResiYou, outside of farmers, such as traders, processors, and retailers, and we are actively engaging with them. 

WHICH HORTICULTURAL CROPS DOES RESIYOU COVER?

The crops currently covered by ResiYou are strawberries, peaches, nectarines, apricots, grapes (table and winemaking), apples, pears, and plums. The next crop that will be added is tomatoes, and other crops are being considered. Any new crop expansion plans will be communicated in due course. The priority given to a crop is based on the available dataset, the importance of residue management in the target crop, and the potential market size.

WHICH ACTIVE INGREDIENTS ARE WE COVERING WITH OUR RESIYOU SOLUTION?

In the ResiYou application, users can see the status of the substance – whether it is supported by the prediction model, experimental, or not supported. Experimental means that the accuracy of the residue prediction model is being tested for the specific substance. Unsupported substances are also highlighted in the prediction screen in the unsupported substance section. 

DOES RESIYOU COVER NON-BAYER PRODUCTS?

ResiYou has been developed to cover products on the market, regardless of the manufacturer.

WHAT TYPE OF FUNCTIONALITIES DOES RESIYOU OFFER TO ITS USERS?

ResiYou predicts residue dissipation at the time of harvest. Growers can simulate sprays, compare predictions and check compliance with secondary standards. The tool also offers different views based on the user profile – for example, a calendar view is designed primarily for the commercial managers to know which plot is ready for the selected retailer at a given date.

WHAT ROLE DO WEATHER CONDITIONS PLAY IN PREDICTING RESIDUES?

The residues that are present in the crop at harvest depend on the weather conditions on the day of spray application and the intervening time till harvest, as well as on crop development. The ResiYou model developed considers several weather forecasting dimensions and actual past weather for the period.

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